Question 1

How much does Refunzo cost?

Accepted Answer

Reconciliation is free for the life of your account. Filing claims for you costs 15% of what Amazon pays out, capped at $5,000 per account.

Question 2

What counts toward the $5,000 cap?

Accepted Answer

The cap applies per account, across every case we file for you. Not per case, not per year.

Question 3

Do I need to give Refunzo my Seller Central login?

Accepted Answer

No. You connect through Amazon's own authorization flow and grant specific data scopes. We never ask for or store your password.

Question 4

How far back can a claim reach?

Accepted Answer

Most discrepancy types carry roughly a 60-day claim window from the point Amazon should have acted. Older issues are usually already outside what Amazon will pay.

Question 5

How is this different from Amazon's own automatic reimbursements?

Accepted Answer

Amazon's automation catches the simple, high-volume cases. It misses the ones that need a person to build the evidence, which is most of what we find.

Question 6

What if I only want the free reconciliation?

Accepted Answer

Run it, keep the report, and file every case yourself at no cost. Nothing here requires paying us anything.

Question 7

Is the reconciliation report really free forever?

Accepted Answer

Yes. Connecting your account, running the 21 checkpoints, and rescanning at any time costs nothing, with no card required and no expiry.

Question 8

Can I do some cases myself and hand others to Refunzo?

Accepted Answer

Yes. The DIY and managed paths run on the same report. File what you want yourself and send the rest to us.

Question 9

Is there a minimum recovered amount to use the managed service?

Accepted Answer

No minimum, but below roughly $2,000 a year the commission usually isn't worth it compared with filing yourself.

Question 10

What happens if Amazon changes its reimbursement policy again?

Accepted Answer

Refunzo updates the checkpoints and this site to reflect current policy. The policy reference page tracks the most recent changes with a visible last-updated date.

Frequently asked questions