$21K Recovered for Sports Equipment Seller with 90% Approval Rate in One Month

Brand overview

Sports Park is a well-established Amazon seller specializing in sports equipment, apparel, and accessories. With a growing presence in both the U.S. and international markets, the brand offers a wide range of products, including equipment for various sports and activewear. Despite their growth, Sports Park faced recurring issues with missing, damaged, and unprocessed inventory within Amazon’s FBA system, resulting in lost reimbursements.

Challenges

Sports Park was managing their Amazon FBA reimbursements internally, relying on a virtual assistant to handle claims. However, the virtual assistant, while capable, lacked the in-depth knowledge required to ensure that all discrepancies were identified and claims were properly submitted. As a result, a significant amount of money was left unclaimed.

The brand was unaware of the total amount owed to them by Amazon, as many claims had gone unanswered or missed altogether. They were focused on growing their product range and fulfilling customer orders, but these inventory errors were draining resources and affecting their cash flow.

Solution

Refunzo performed a comprehensive audit of Sports Park’s Amazon account, identifying over $21,000 in missed reimbursements due to inventory discrepancies, damaged goods, and unprocessed claims. We handled all the claims submission and follow-ups on their behalf, using our tools to ensure that each claim was tracked and processed efficiently.

By automating the reimbursement process, we saved Sports Park the time and hassle of dealing with Amazon’s complex claims system. Within a month, all claims were filed, and reimbursements were successfully recovered.

Results

Refunzo successfully recovered $21,000 in reimbursements for Sports Park in just one month. This recovery significantly boosted their cash flow and provided them with the financial flexibility to reinvest in their business and continue expanding.

• Total amount recovered: $21,000

• Claim types: Missing inventory, damaged goods, unprocessed reimbursements

• Time taken for recovery: 1 month

• Time saved: An estimated 40 hours per month freed up for the client’s operations team.

The recovered funds gave Sports Park the capital needed to optimize its business operations and manage inventory with more confidence.

Client feedback

“Refunzo made the process of recovering reimbursements incredibly easy for us,” said a representative from Sports Park. “We had no idea how much money we were losing, but Refunzo’s thorough audit uncovered everything we were owed. The recovery was quick, and the team provided us with detailed reports throughout. This has been a huge help in improving our cash flow and allowing us to grow without worrying about FBA discrepancies.”