Frequently asked questions
Everything asked about pricing, security, and how filing works, in one place.
How much does Refunzo cost? + −
Reconciliation is free for the life of your account. Filing claims for you costs 15% of what Amazon pays out, capped at $5,000 per account.
What counts toward the $5,000 cap? + −
The cap applies per account, across every case we file for you. Not per case, not per year.
Do I need to give Refunzo my Seller Central login? + −
No. You connect through Amazon's own authorization flow and grant specific data scopes. We never ask for or store your password.
How far back can a claim reach? + −
Most discrepancy types carry roughly a 60-day claim window from the point Amazon should have acted. Older issues are usually already outside what Amazon will pay.
How is this different from Amazon's own automatic reimbursements? + −
Amazon's automation catches the simple, high-volume cases. It misses the ones that need a person to build the evidence, which is most of what we find.
What if I only want the free reconciliation? + −
Run it, keep the report, and file every case yourself at no cost. Nothing here requires paying us anything.
Is the reconciliation report really free forever? + −
Yes. Connecting your account, running the 21 checkpoints, and rescanning at any time costs nothing, with no card required and no expiry.
Can I do some cases myself and hand others to Refunzo? + −
Yes. The DIY and managed paths run on the same report. File what you want yourself and send the rest to us.
Is there a minimum recovered amount to use the managed service? + −
No minimum, but below roughly $2,000 a year the commission usually isn't worth it compared with filing yourself.
What happens if Amazon changes its reimbursement policy again? + −
Refunzo updates the checkpoints and this site to reflect current policy. The policy reference page tracks the most recent changes with a visible last-updated date.