How Refunzo recovered $5,000 in hidden FBA transfer losses
Brand overview
Celestara Jewelry is a US-based jewelry brand built around transparency, material quality, and thoughtful design. The brand uses real sterling silver and certified moissanite, avoids misleading claims, and positions itself clearly against knockoffs and low-quality imitations. With a strong focus on authenticity and customer trust, Celestara closely monitors its operations to ensure accuracy across listings, inventory, and fulfillment.
Challenges
While reviewing inventory performance, Celestara noticed ongoing inconsistencies related to warehouse transfers. Units were marked as transferred between Amazon fulfillment centers, but those units never became available for sale and did not show up as damaged, disposed of, or reimbursed.
The issue was difficult to catch because:
The losses were spread across multiple transfers
Seller Central did not clearly flag them as lost
There was no single report showing the issue end-to-end
As a result, inventory was silently disappearing during transfers, causing untracked financial loss without clear accountability.
Solution
Refunzo conducted an Amazon reconciliation audit of Celestara’s warehouse transfer data instead of relying only on standard reimbursement reports. The process included:
Reviewing transfer-level movement history across fulfillment centers
Identifying units that left one warehouse but were never fully received at the destination
Cross-verifying quantities with Amazon’s internal timelines and reconciliation rules
By focusing specifically on warehouse transfer gaps, Refunzo uncovered losses that are commonly missed or delayed by Amazon’s automated systems.
Result
Refunzo showed that they missed $5,000 from hidden warehouse transfer losses for Celestara Jewelry, restoring inventory visibility and financial accuracy.
Total amount recovered: $5,000
Claim types: Warehouse transfer losses
Recovery impact: Multiple unresolved transfers successfully reconciled
Time taken for recovery: Within 4 days
Time saved: An estimated 20+ hours per month saved
Operational outcome: Improved inventory accuracy and clear insight into where transfer losses were occurring
Client feedback
As a brand built on transparency and trust, discovering we were losing inventory without explanation was deeply frustrating. Refunzo helped us identify losses we couldn’t see in Seller Central. It recovered $5,000 in hidden warehouse transfer losses that we had no idea existed. Their audit process revealed gaps that Seller Central simply doesn't flag. The team was transparent, thorough, and delivered results in just 4 days. They've saved us over 20 hours a month in manual reconciliation work and given us peace of mind that our inventory is properly tracked, representative of Celestara Jewelry.