Refunzo Connect Seller Central
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Two steps. The first is free forever, the second is optional.

Refunzo connects to Seller Central, checks your account against 21 checkpoints, and shows you what Amazon owes. You can file every case yourself at no cost, or let Refunzo file for 15% of what's recovered, capped at $5,000 per account.

Step 1 — Free, forever

Reconcile your account

01

Connect your Seller Central account through Amazon's own authorization flow. No password sharing.

02

Refunzo runs a comprehensive scan across 21 checkpoints spanning shipments, inventory, payments, fees, and refunds.

03

You get a detailed report with a substantiated estimate of what Amazon owes, broken out by checkpoint.

Step 2 — Optional

File the claims

01

Authenticate a card. It's charged nothing at this point, it's only held on file.

02

Refunzo logs a support case with Amazon per checkpoint, substantiates it with the retrieved evidence, and tracks it individually.

03

Refunzo follows up until Amazon resolves the case, appealing denials where the evidence supports it.

04

Amazon credits your bank directly. Only then are you charged 15% of that payout, capped at $5,000 per account.

See the full pricing breakdown

The 21 checkpoints

Every checkpoint Refunzo runs against your account, with what Amazon does wrong and what gets recovered.

01
Shipment stock count shortages
Amazon closes an inbound shipment showing fewer units received than shipped. Refunzo files for the missing units using your carrier and shipment records.
02
Lost inbound shipments
Entire cartons or pallets go missing before they're ever scanned in. Refunzo matches shipment IDs against receiving data to prove the loss.
03
Warehouse damage before shipment closure
Units arrive intact but are logged as damaged during receiving. Refunzo pulls the condition report Amazon used and disputes it with evidence.
04
Carrier proof-of-delivery mismatches
Amazon's receiving count disagrees with the carrier's delivery confirmation. Refunzo retrieves the POD and reconciles the two records.
01
Unaccounted inventory loss
Units vanish from the inventory ledger with no adjustment code explaining where they went. Refunzo traces the gap and files the case.
02
Warehouse-damaged inventory
Stock is damaged during picking, packing, or storage after intake. Refunzo checks the damage report against your unit cost, not Amazon's default estimate.
03
Removal order shortfalls
You request inventory back and it arrives short, damaged, or not at all. Refunzo tracks every removal order against what actually lands.
04
Unapproved disposal
Units are destroyed without a disposal order you approved. Refunzo flags disposals that don't match your settings and files for the value.
05
Inventory adjustment reversals
Amazon pays a reimbursement, then claws it back weeks later with no explanation. Refunzo monitors for reversals and re-disputes them.
01
Reimbursement underpayment
Amazon reimburses a lost or damaged unit below what it actually cost you. Refunzo substantiates the real cost and files for the difference.
02
Duplicate reimbursement clawbacks
A case gets paid, then debited a second time as if it were never settled. Refunzo catches the double-debit and disputes it.
03
Unpaid auto-flagged cases
Amazon's own system flags a discrepancy internally but never issues the payout. Refunzo surfaces these and pushes them to resolution.
01
Dimension-based fee overcharges
Amazon remeasures a product incorrectly and every subsequent order is billed at the wrong fulfillment tier. Refunzo checks your verified dimensions against what's on file.
02
Storage fee tier errors
Monthly or long-term storage is billed against the wrong cubic footage or fee tier. Refunzo audits the tier against your actual footprint.
03
Referral fee miscalculation
A listing gets charged the referral rate for the wrong category. Refunzo checks the category mapping and disputes the difference.
04
Per-item fee errors
Additional per-unit fees apply where they shouldn't, usually after a catalog or program change. Refunzo flags fees that don't match your enrollment.
05
Oversize and apparel surcharge errors
Surcharges apply to products that don't meet the size or category criteria. Refunzo checks the surcharge trigger against the actual listing.
01
Customer-damaged returns
A damaged return gets restocked as sellable while the damage cost is billed to you. Refunzo matches the return grade against the restock status.
02
Missing returns
The customer is refunded but the item is never scanned back into your inventory. Refunzo tracks refunds against physical return receipts.
03
Return condition downgrades
A returned unit is marked unsellable without the matching fee credit reaching your account. Refunzo files for the missing credit.
04
Cost-based reimbursement shortfalls
Since March 2025 Amazon pays out at manufacturing cost, and substitutes its own low estimate when your cost fields are blank. Refunzo makes sure your real cost is on file before the claim is priced.

The 2026 reality

Three changes make one-time cleanups obsolete and monitoring the only strategy that keeps working.

Cost-based reimbursements

Since March 2025, Amazon reimburses lost and damaged inventory at your manufacturing cost, not sale price. If your cost fields are blank, Amazon substitutes its own lower estimate, and pays that instead.

~60-day claim windows

Most discrepancy types have to be filed within roughly 60 days of the event. A quarterly or annual audit habit misses most of what's owed by the time anyone looks.

Auto-reimbursements have gaps

Amazon's automation reimburses the simple, high-volume cases on its own. It misses the complex, multi-step discrepancies, which is where continuous monitoring earns its keep.

Proof of delivery retrieval

Most inbound-shipment claims get denied for missing documentation, not because the loss isn't real. Refunzo retrieves proof of delivery directly from the carrier so the evidence is already attached when the case is filed.

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Start with the free reconciliation.

See the number before you decide anything else.

Connect Seller Central