Glossary

Plain definitions of the terms used across this site.

FBA reimbursement

A payment Amazon makes to a seller for inventory it lost, damaged, or otherwise mishandled inside Fulfillment by Amazon.

Reconciliation

The process of comparing what Amazon's records show against what actually happened to your inventory, orders, and fees, to find money owed.

Checkpoint

One specific type of discrepancy Refunzo checks for, such as a shipment shortage or a fee overcharge. Refunzo runs 21 of them.

Claim window

The period, typically around 60 days, during which a seller can file for a specific reimbursement before Amazon considers it too late.

Cost-based reimbursement

Amazon's policy, in effect since March 2025, of reimbursing lost or damaged inventory at manufacturing cost rather than sale price.

SP-API

Amazon's Selling Partner API, the official interface through which tools like Refunzo read Seller Central data without needing a password.

Removal order

A request to have FBA inventory shipped back to you or disposed of, rather than kept in Amazon fulfillment centers.

Proof of delivery (POD)

A carrier-issued record confirming a shipment was delivered, often required as evidence for an inbound shipment discrepancy claim.

Inventory adjustment

A line item in Amazon's inventory ledger recording a change in stock count, such as a loss, a disposal, or a reimbursement.

Reimbursement cap

A maximum fee a service will charge on recovered money, regardless of how large the recovery is. Refunzo's cap is $5,000 per account.

DIY filing

Filing reimbursement support cases with Amazon yourself, using your own report of what is owed, at no cost to a third party.

Managed filing

Paying a service to log, substantiate, and follow up on reimbursement cases with Amazon on your behalf.

Underpayment

A reimbursement Amazon does pay, just at a lower amount than the item was actually worth, usually due to a missing or low cost estimate.

Auto-reimbursement

A reimbursement Amazon issues automatically without a seller filing a case, generally limited to simple, high-confidence discrepancies.