Home / Reimbursement types / Removal order losses
Removal order losses
You request inventory removed from FBA and it arrives short, damaged, or not at all, with no reimbursement issued automatically.
Where to spot it
Removal Order Detail report, matched against the originating shipment quantities.
Claim window
Roughly 60 days from the removal order's completion date.
Evidence Amazon accepts
The removal order confirmation, the carrier delivery record for the returned shipment, and a unit count at receipt.
Why claims get denied
Removal marked complete in Amazon's system, missing proof of what was actually received back, filing past the window.
How to appeal
Provide a unit-by-unit count at the point of receipt against the original removal order quantity.
How Refunzo automates it
Refunzo tracks every removal order against what actually lands and files automatically when the counts don't match.