Missing returns

A customer is refunded for a return, but the physical item is never scanned back into your FBA inventory.

Where to spot it Returns report and the Refunds report, matched by order ID.

Claim window Roughly 60 days from the refund date.

Evidence Amazon accepts The refund transaction, the expected return tracking number, and confirmation no matching inventory receipt exists.

Why claims get denied Return later found to have arrived, tracking number missing from the claim, filing past the window.

How to appeal Reference the specific order ID and refund date and show no corresponding return receipt exists in the inventory ledger.

How Refunzo automates it

Refunzo continuously matches refunds against physical return receipts and surfaces the gap without manual digging.

Check if this is costing you money.

Free reconciliation, no card required.