Home / Reimbursement types / Customer-damaged returns
Customer-damaged returns
A customer return arrives damaged, gets graded as unsellable, and restocked as sellable inventory anyway, or the damage cost is charged to you without a matching credit.
Where to spot it
Customer Returns report, cross-referenced against the FBA Inventory Ledger.
Claim window
Roughly 60 days from the return's disposition date.
Evidence Amazon accepts
The return's condition grade, the restock or disposal record, and the refund issued to the customer.
Why claims get denied
Return condition disputed, restock status already marked sellable, insufficient documentation of the damage.
How to appeal
Provide the FBA Customer Return Report line item showing the disposition and grade Amazon itself assigned.
How Refunzo automates it
Refunzo matches every graded return against its restock status and flags the mismatch automatically.