How Do FBA Reimbursement Companies Charge Their Commissions?
Most FBA reimbursement companies charge a success fee of about 25% of the money they recover from Amazon, with no setup fee and no monthly fee. Some charge 10% to 20%, and a few add a monthly subscription. Amazon FBA reimbursement commission rates are billed only after Amazon pays you, so a fair service costs nothing when it recovers nothing. Refunzo charges 15% of recovered funds, capped at $5,000 per account, and its account check is free.
The rate is only half the story. The other half is what the percentage is applied to, when you are billed, and which extra charges sit in the contract. This guide explains all three in plain language for US FBA sellers, private-label brands and wholesale sellers who are comparing providers. It also covers how Amazon FBA reimbursement services bill, so you can compare them fairly.
What are typical FBA reimbursement commission rates?
Typical FBA reimbursement commission rates are 25% of recovered funds for most managed services, and 10% to 20% for newer or software-led providers. Getida, Seller Investigators (Carbon6) and Refunds Manager all publish a 25% fee with no monthly charge. Refunzo charges 15%, capped at $5,000 per account, and charges nothing until Amazon pays.
A “managed service” means a team audits your Seller Central account, files the claims and follows them up with Amazon. You do not do the paperwork. Pricing falls into a few common models:
| Model | Typical price | How it works | Best for |
|---|---|---|---|
| Managed, flat percentage | About 25% of recovered funds | Provider audits and files claims. You pay after Amazon deposits the money. | Sellers who want a hands-off service |
| Managed, lower percentage | 10% to 18% advertised | Same service, lower rate. Some give the first $1,000 of recoveries free. | High-volume brands watching margins |
| Managed, capped percentage | 15% capped at $5,000 per account | The rate stops growing once the cap is reached. Refunzo uses this model. | Sellers with large recoveries |
| Software plus commission | Monthly plan plus about 20% | A tool finds issues. Some claims you file yourself. | Sellers already using that software |
| Tiered rate | Lower rate as recovery grows | Rate drops above set recovery amounts. Often negotiated. | Large accounts |
| Flat or hourly fee | Set by the freelancer | A person files claims for a fixed price. | Very small catalogs |
Why do so many providers land on 25%? The work is heavy and the payout is uncertain. Threecolts looked at more than 200,000 seller accounts and found Amazon owes the average FBA brand about 1% to 3% of yearly revenue in unclaimed reimbursements. A provider only earns money on a small slice of your sales, so the percentage has to cover audits, case managers and claims that fail. For a deeper breakdown by provider, read our guide to Amazon FBA reimbursement commission rates.
How is an FBA reimbursement commission calculated?
The commission is a percentage of the money Amazon actually pays on claims the service filed, and it is billed after the money reaches your account. Seller Investigators states that it takes its 25% fee after funds are deposited. Getida invoices once every 30 days for the claims that were paid. Refunzo charges 15% of what Amazon credits to your bank per case, and only after the payout lands.
Here is the usual flow:
- The provider audits your account and finds lost, damaged or unpaid units.
- It files cases with Amazon Seller Support.
- Amazon approves the claim and pays you in cash or inventory credit.
- The provider invoices a percentage of that payout.
“Recovered funds” means the money Amazon paid on claims the provider opened. Typical claim types are lost inventory, damaged inventory, customer returns that never came back, short inbound shipments and fee overcharges such as wrong weight or dimensions.
The base number matters. Amazon updated its US FBA inventory reimbursement policy on March 10, 2025, and recent seller guides report that payouts now follow your manufacturing cost, not your selling price. A smaller payout means a smaller commission, so ask any provider whether the percentage applies to the amount Amazon paid or to some other value.
Which Amazon reimbursement services work on performance based commission?
Refunzo, Getida, Seller Investigators (Carbon6), Refunds Manager, Refully and TrueOps all work on a performance-based commission. You pay only when Amazon pays you.
| Provider | Published fee | Upfront or monthly fee | Terms worth knowing |
|---|---|---|---|
| Refunzo | 15%, capped at $5,000 per account | None | Free lifetime account check across 21 checkpoints. Filing yourself is free. No card to start and no contract. |
| Getida | 25% | None | First $400 free for new accounts in some offers. Invoices every 30 days. |
| Seller Investigators (Carbon6) | 25% after deposit | None | Free audit. Fee is reversed on the next invoice if Amazon takes the money back. |
| Refunds Manager | 25% | None | Founded in 2012. Has run offers waiving the fee on the first $400. |
| Refully | 18% | None | First $1,000 of recoveries free for new accounts, per a 2026 roundup. |
| TrueOps | 10% | None | First $1,000 free, per the same roundup. |
Software brands such as Jungle Scout list a monthly plan plus a 20% commission on claims, according to RevenueGeeks. That is a hybrid model, not a pure performance fee.
“Performance based” simply means the provider’s pay depends on your result. It does not tell you how fair the contract is. Two providers can both say “25%, no upfront cost” and still bill very differently, as the next sections show. Their Amazon reimbursement commission fees only look alike on the pricing page. Many Amazon reimbursement services also offer a free audit, which is a good way to see your possible recovery before you agree to anything.
What other pricing models do Amazon FBA reimbursement services use?
Amazon FBA reimbursement service pricing usually follows one of five models: flat percentage, tiered percentage, capped percentage, subscription plus commission, or a fixed fee.
- Flat percentage: One rate on every dollar recovered. It is simple to understand and easy to compare.
- Tiered percentage: The rate falls as your recovery grows. For example, 25% on the first $20,000 and 20% above that. Large sellers often negotiate this.
- Capped percentage: A set rate with a ceiling on the total fee. For example, 15% capped at $5,000 per account, so the cost stops rising once you pass the cap.
- Subscription plus commission: You pay a monthly fee for software and a lower commission on claims. This can work if you also use the software for other jobs.
- Fixed or hourly fee: You pay for the work, not the result. This carries more risk because you pay even if few claims succeed.
Amazon FBA reimbursement service pricing is only one part of the cost. The next section covers charges that never show on the pricing page.
What hidden charges hide inside Amazon reimbursement service fees?
The biggest hidden charges in Amazon reimbursement service fees are commission on money Amazon would have paid you anyway, fees that stay in place after Amazon reverses a payment, and add-on charges outside the headline rate. None of them is illegal. They are simply easy to miss.
What happens to the fee if Amazon takes the money back?
You should get the fee back, but not every provider says so clearly. Amazon can reverse a reimbursement, which sellers call a clawback. Seller Investigators states that it reverses its fee on the next invoice when this happens. Refunzo monitors for reversals and re-disputes them, and it bills only on what Amazon credits per case. Ask every provider for the same promise in writing.
What other charges can show up?
Look for four more items in Amazon reimbursement service fees before you sign.
- Add-ons: Fee monitors or extra reports billed on top of the commission.
- Minimums or lock-in: Contract terms, cancellation fees or minimum recovery targets.
- Unclear base: A percentage of retail value instead of the actual Amazon payout.
- Late billing: Large invoices that arrive months after the claims were paid.
How much do Amazon FBA reimbursement commission rates cost you?
If your brand sells $1,000,000 a year on FBA, Amazon may owe you $10,000 to $30,000, and a 25% commission would cost $2,500 to $7,500. Those numbers use the 1% to 3% range from the Threecolts analysis. Your own result depends on your category, return rate and how many units you ship.
Now compare rates on a $20,000 recovery:
| Commission rate | Fee you pay | You keep |
|---|---|---|
| 10% | $2,000 | $18,000 |
| 15% (Refunzo, capped at $5,000) | $3,000 | $17,000 |
| 18% | $3,600 | $16,400 |
| 25% | $5,000 | $15,000 |
The cap changes the math on larger recoveries. On $50,000 recovered, 15% would be $7,500, but Refunzo’s cap holds the fee at $5,000, an effective rate of 10%. A 25% provider would bill $12,500. Always compare Amazon FBA reimbursement commission rates together with any cap.
Hidden fees change the picture. Say Amazon was about to pay you $100 for a customer return on its own. A provider files early and bills 25%. You pay $25 and receive the same $100 you would have received anyway. Do that 361 times at $200 per claim and the “fee” reaches $18,000 for nothing. This is why Amazon FBA reimbursement commission rates should always be read together with the provider’s filing rules.
Is a lower commission always the better deal?
No. A lower rate saves money only if the provider finds and wins as many claims as a higher-priced one. What you keep matters more than the rate, so compare Amazon FBA reimbursement service pricing by net recovery, not by percentage alone.
Here is a simple example. Provider A charges 25% and recovers $20,000, so you keep $15,000. Provider B charges 10% but recovers only $12,000 because it skips inbound and removal claims. You keep $10,800. The cheaper rate cost you $4,200.
Check these points when you compare:
- Which claim types are covered: lost, damaged, returns, inbound, removals and fee overcharges.
- Whether humans review each case or software files everything in bulk.
- Whether the provider works inside Amazon’s short claim windows. Most lost and damaged claims must be filed within 60 days of the loss being reported, so slow audits cost real money.
Should you use a service, software or an agency?
Use a service if you want hands-off recovery, software if you want to keep control, and an agency if you also need help with ads, listings or account management. Each option costs differently.
Software suits sellers with a steady team and time to review cases. A managed service suits busy owners. Some agencies bundle reimbursements with other work. For example, eStore Factory, the agency that also operates Refunzo, lists FBA reimbursement among its Amazon services, alongside PPC and account management. A bundle can reduce the number of vendors you manage, but ask for the reimbursement fee to be shown as its own line.
Amazon reimbursement services that charge only on results are usually the lowest-risk first step. You can test one, review the first invoice and decide whether to continue.
How do you compare FBA reimbursement providers before you sign?
Ask eight questions about Amazon reimbursement commission fees and get every answer in writing. A clear provider will answer them without delay.
- What is the percentage, and what exactly is it applied to?
- When is the fee billed, and how often?
- Do you wait for Amazon’s automatic payments before you file customer-return claims?
- Is the fee refunded if Amazon reverses a payment?
- Are there setup fees, minimums, add-ons or cancellation fees?
- Which claim types do you file: lost, damaged, returns, inbound, removals and fee errors?
- Do I see every case, its status and its payout in a dashboard?
- What access do you need to my Seller Central account?
Add up your expected recovery and each of the Amazon reimbursement service fees to see what you will really pay. Our guide to Amazon reimbursement service cost shows how to build that estimate. Choose an FBA reimbursement company that answers these questions plainly, not one that only advertises the lowest percentage.
How does Refunzo charge for FBA reimbursements?
Refunzo charges 15% of what Amazon credits to your bank per case, capped at $5,000 per account, and only after the payout lands. Its account check across 21 checkpoints is free for life, and you can file every claim yourself at no cost.
Looking for an fba reimbursement company that explains its fee before you start? Refunzo has no setup fee, no monthly fee, no card to start and no contract. If you opt in to managed filing, it logs each case with Amazon, gathers proof such as carrier proof of delivery, and follows up until Amazon resolves the case. That way, Amazon FBA reimbursement services stay inside Amazon’s claim windows while you focus on stock, ads and growth.
The cap matters most for larger sellers. On $50,000 recovered, Refunzo’s fee is $5,000, while a 25% provider would bill $12,500. Refunzo also says that if you recover under roughly $2,000 a year, filing yourself or using a flat-fee tool usually costs less than any commission-based service. Amazon reimbursement commission fees should be easy to read, and every payout should match a case you can see.
Final thoughts: what should you remember about FBA reimbursement commissions?
Expect about 25% on most managed services, but judge the whole contract, not just the rate. Amazon FBA reimbursement services differ more in contract terms than in headline rates. The questions that matter are what the percentage applies to, when it is billed, and whether the provider files claims Amazon would pay anyway.
Start with a free account check and compare two or three Amazon reimbursement services. Use the checklist above, test the customer-return filing rule and keep the invoices for your records. If you want a team that audits your account and files the claims, Refunzo can take that work off your plate.
Frequently asked questions
Is 25% a fair commission for FBA reimbursement?
Yes, for a fully managed service it is the most common rate. Getida, Seller Investigators and Refunds Manager all publish 25%. Refunzo charges 15%, capped at $5,000 per account. Lower rates exist, but check what claim types are covered and how much is actually recovered.
Do FBA reimbursement companies charge upfront or monthly fees?
Most managed services do not. Getida, Seller Investigators and Refunds Manager list no setup or monthly fee. Refunzo has no setup fee, monthly fee or contract, and its account check is free. Software tools often add a monthly plan, so read the pricing page and the contract. Ask Refunzo, or any other provider, to confirm its fees in writing.
Do I pay commission on money Amazon reimbursed automatically?
You should not. Ask your provider to wait for Amazon’s automatic payments before filing customer-return claims, and review your Reimbursements report to confirm that early-filed claims are not being billed.
What happens to the commission if Amazon reverses a reimbursement?
It depends on the provider. Seller Investigators says it reverses the fee on the next invoice. Refunzo bills only on what Amazon credits per case and monitors for reversals. Ask any provider to put its clawback policy in writing.
Are Amazon FBA reimbursement commission rates negotiable?
Often, for larger accounts. Some providers say rates are negotiable for high-volume sellers, and Amazon reimbursement commission fees can drop as volume grows. Bring your recent FBA sales and your expected claim volume to the conversation.
What is the difference between performance-based and flat-fee pricing?
Performance-based pricing charges a percentage of money recovered, so you pay only when you get paid. Flat-fee pricing charges for the work, whether or not claims succeed. Performance-based pricing carries less risk for the seller.
Is a reimbursement service worth it for a small seller?
It can be. If you sell only a few SKUs, you may handle claims yourself using Amazon’s reports. If your time is tight or your volume is growing, a no-upfront-cost service lets you test recovery without risk. Refunzo says that if you recover under roughly $2,000 a year, filing yourself or using a flat-fee tool usually costs less.
What do Amazon reimbursement services actually recover?
They recover lost and damaged inventory, customer returns that were never restocked, short inbound shipments, removal order problems and some fee overcharges. Coverage differs by provider, so check the list.