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Refunzo vs Refund Genie: fees, coverage, and who each one suits
Refunzo charges 15% of what Amazon pays out, capped at $5,000 per account, with a free reconciliation report either way. Refund Genie charges 16%, with no cap.
Refunzo
Refund Genie
Commission rate
15%
16%
Fee cap
$5,000 per account
None
Free DIY tier
Yes, unlimited, no card
Yes
Lookback
Ongoing monitoring, no fixed lookback cutoff
Up to 18 months (Managed Refund Service)
Claim types covered
All 21 checkpoints: shipments, inventory, payments, fees, refunds
Primarily lost and damaged inventory
Marketplaces
US, UK, DE, AU
US
Account access
SP-API OAuth, no password shared
Read-only SP-API access via Helium 10
Support model
Individually handled cases, no dedicated manager tier
Self-serve tool, or Helium 10's managed team
What it costs, worked out
Recovered
Refunzo
Refund Genie
$10,000
$1,500
$1,600
$50,000
$5,000
$8,000
$150,000
$5,000
$24,000
How to switch
Connecting Refunzo doesn't require disconnecting Refund Genie first. Both read your account through Amazon's own authorization flow, so you can run Refunzo's free reconciliation alongside your existing provider, compare what each one finds, and decide which cases go where before you commit to anything.
See your number for free.
No card required, no commitment to file with anyone.
Connect Seller Central