How to Track Amazon FBA Reimbursement Cases

If you sell on Amazon FBA, tracking reimbursements is crucial to recovering money lost from errors like damaged inventory or fee miscalculations. Here’s how you can stay on top of it:

• Use Amazon Seller Central: Log in, navigate to the Case Log, and filter by reimbursements to track your claims.

• Understand Case Statuses: Know what "open", "pending", "resolved", or "denied" means and what actions to take.

• Generate Reimbursement Reports: Use the Payments section to create reports and spot unresolved claims.

• Automate with Tools: Tools like Refunzo can monitor, file claims, and save time.

Pro Tip: Check your inventory monthly, keep organized records (like shipping manifests and adjustment reports), and respond to Amazon inquiries within 24 hours to improve your reimbursement success rate.

How to Verify Amazon FBA Reimbursement Payment In Seller ...

Using Seller Central to Track Cases

Amazon Seller Central makes it easy to keep tabs on your FBA reimbursements.

Finding Your Cases

Here’s how to locate your reimbursement cases:

• Log in to Seller Central.

• Click Help in the top-right corner.

• Choose Contact Us.

• Select View Case Log.

• Filter by Reimbursement.

The Case Log displays your claims in chronological order, both active and resolved. You can sort them by date, status, or case type to streamline your tracking.

Case Status Types

Understanding case statuses can help you decide your next steps:

Creating Reimbursement Reports

Follow these steps to generate reports and track reimbursements:

• Navigate to Reports.

• Click on Payments.

• Select Transaction View.

• Filter by Reimbursements.

• Choose a date range.

• Download the report as a CSV file.

These reports help you identify outstanding issues quickly. It’s a good idea to review them monthly to spot trends or unresolved claims.

Looking for a hands-off approach? Tools like Refunzo can automatically monitor your account for reimbursements, saving you time and effort.

Tips for Better Case Tracking

To make the most of your Seller Central tracking and improve your reimbursement recovery, you need a structured approach. Good case tracking ensures you don’t overlook any potential reimbursements.

Check Inventory Monthly

Every month, take these steps to stay on top of your inventory:

• Compare shipped inventory against what was received.

• Review items that were damaged or lost at FBA warehouses.

• Cross-check customer returns with inventory adjustments.

• Record any discrepancies you find.

Tools like Refunzo can make this process easier by automating inventory checks across various criteria.

Keep Required Records

Having organized records is crucial for successful reimbursement claims. Set up a digital filing system to keep track of the following:

Well-maintained records not only strengthen your claims but also help you respond quickly to Amazon’s requests.

Reply to Amazon Quickly

How fast you respond to Amazon’s inquiries can directly affect the resolution time for your cases. When Amazon requests additional information:

• Check your case notifications daily.

• Respond within 24 hours.

• Provide clear, straightforward answers.

• Attach all relevant documentation in your first reply.

"Been using them for a while - efficient service, reasonable price and seem to constantly be finding money that Amazon owes me", shares Danny.

Using Refunzo for Case Tracking

Refunzo simplifies case tracking by automating time-consuming processes and improving recovery outcomes.

Refunzo Main Features

Refunzo integrates with your Amazon account to conduct over 20 reconciliation checks automatically. Here's what it monitors:

With detailed reports, Refunzo highlights funds Amazon owes you, making reimbursement tracking straightforward.

Claim Filing Service

You can either file claims yourself using Refunzo's detailed reports or let the platform handle everything for you. If you choose the latter, Refunzo charges a capped commission of 15% (up to $5,000). This option saves both time and money while ensuring a smooth process.

Time and Cost Savings

Refunzo's automation goes beyond claim filing, offering ongoing time and cost efficiency. Long-term users have praised its effectiveness.

David Cummings shares his experience:

"We have been using Refunzo for about 4 years and we have been very pleased with their service. They are extremely easy to work with and charge less than most refunds services around while getting more back in refunds than our last service."

Some of the benefits include:

• Continuous monitoring instead of relying on manual monthly checks

• Automated identification of reimbursement opportunities

• Comprehensive documentation for every case

• Expert case management and follow-up

• Recovered funds deposited directly into your bank account

Robert Cuttler also highlights the platform's reliability:

"I mainly use Refunzo for finding inventory that was lost or damaged at Amazon's warehouse and they are worth every penny of the commission they charge. I will continue using them for a long time."

Summary

Main Points

Effective Amazon FBA reimbursement tracking relies on a mix of manual monitoring through Seller Central and the use of automated tools. Seller Central allows sellers to track inventory discrepancies and fee overcharges. Staying on top of this process requires consistent monitoring and detailed record-keeping.

To get the best outcomes, perform monthly reconciliations, keep well-organized records, and respond quickly to Amazon inquiries. This approach helps sellers recover reimbursements efficiently while keeping their FBA operations running smoothly.

Related posts

• 5 Ways to Maximize Your Amazon FBA Reimbursement Claims

• Understanding Amazon's FBA Reimbursement Policy

• Lost FBA Inventory: Recovery Steps for Amazon Sellers

• Amazon FBA Inventory Adjustments: Key Reports