Top 7 Amazon FBA Reimbursement Tools 2025

Amazon FBA sellers lose 1-3% of their revenue annually due to errors like missing inventory, damaged goods, and fee discrepancies. With tighter claim windows in 2025 - 60 days for most claims - it’s harder than ever to recover lost funds. Automated reimbursement tools are essential to help sellers reclaim what they’re owed.

Key Takeaways:

• Common Issues: Lost inventory, fee errors, and mishandled returns.

• Claim Deadlines: New 60-day window for most claims.

• Top Tools: Refunzo, TrueOps, GETIDA, Helium 10 Refund Genie, Sellerise, Sellerboard, and Seller Investigators.

Quick Comparison

Each tool offers unique features like automation, manual audits, or subscription-based pricing. For new sellers, Refunzo is a great starting point. High-volume sellers may benefit from Sellerise or Sellerboard. Time-strapped sellers can rely on Seller Investigators or GETIDA for full-service support.

Choose the right tool to protect your revenue and simplify the claims process.

Best Amazon Reimbursement Services in 2025 💸 TrueOps, GETIDA, Sellerise & More Compared

1. Refunzo

Refunzo provides a free reconciliation service tailored for Amazon FBA sellers, offering an automated system that performs detailed 21-point reconciliation checks on seller accounts. This process identifies potential reimbursement opportunities without requiring upfront payments, setting a high standard for accuracy in the reimbursement process.

The platform focuses on addressing common FBA discrepancies through key audit areas:

One standout feature is its flexible claim management. Sellers can either handle claims themselves or choose full-service assistance. The pricing model is performance-based, charging 15% of recovered funds, with a cap at $5,000. This ensures sellers keep most of their recovered funds.

To maintain security, Refunzo uses read-only API integration for accessing data while offering comprehensive audit capabilities across international marketplaces.

"Mastering finances in the marketplace can be daunting, but Refunzo makes it simple and straightforward. Its efficiency and effectiveness in recovering funds are reasons why every Amazon seller should consider it." - WoW Futon

Refunzo’s effectiveness is reflected in its 5-star rating on the Amazon Selling Partner Appstore. Sellers often praise its precise auditing and refund identification, noting positive impacts on their operations.

The platform also features a dashboard for real-time claim tracking and streamlined document management. For sellers managing large inventories, Refunzo provides a dedicated case team to handle complex claims, ensuring maximum reimbursement approvals.

Next, we’ll take a closer look at another tool offering efficient, automated claim recovery.

2. TrueOps

TrueOps streamlines FBA reimbursement management with its proprietary software, backed by a team of U.S.-based auditors. The platform has shown impressive results, managing over $3.6 billion in Amazon revenue for more than 1,600 sellers.

Its system is built on strong monitoring capabilities, which enable a variety of automated checks, including:

One of TrueOps' key advantages is its straightforward pricing model: a 10% commission applies only to successful reimbursements. Plus, new sellers can enjoy a free initial account audit and recover their first $1,000 in reimbursements without any commission fees.

Joel MacPherson, Co-founder of TrueOps, highlights the financial impact of reimbursements:
"On average, reimbursements from lost or damaged inventory comprise 1% to 3% of a seller's annual revenue."

TrueOps stands out for its proactive monitoring system, which not only tracks product dimensions but also automatically files cases for discrepancies. This ensures that FBA fees are calculated accurately, and sellers are protected from overcharges. The platform’s dynamic approach allows it to adapt seamlessly to regulatory changes.

"What makes TrueOps different is that we have some very seller-friendly policies. We always follow Amazon's terms of service, and we treat each seller's account as if it were our own."
– Joel MacPherson, Co-founder of TrueOps

TrueOps also provides direct access to dedicated case handlers, supports oversight across multiple marketplaces through a unified dashboard, and links every reimbursement to its root issue for full transparency. This ensures sellers can maximize legitimate reimbursements while staying compliant with Amazon's guidelines.

3. GETIDA

GETIDA specializes in auditing FBA transactions across North America, Europe, and the Far East. It reviews up to 18 months of past transactions while keeping an eye on new activity in real time. By covering multiple markets, it ensures thorough and efficient audits.

Using patented document management technology, GETIDA integrates directly with Amazon Seller Central. This allows for smooth claim processing and instant updates on claim statuses.

The platform boasts impressive results: a 90% success rate for new claims, a 63% recovery rate for previously unsuccessful claims, and 166% higher recovery rates compared to manual audits.

GETIDA’s team, which includes former Amazon employees, handles complex claims that often require specific documentation - approximately 40% of cases fall into this category.

"This is a great service! They only get paid when YOU DO, so it’s a no-brainer."

• Kareem R., Amazon Seller

"It found me money that I was unaware of. It's already hard enough running a small business by yourself, but to also go back and audit Amazon is too much work. I'm glad something like GETIDA exists. Now I can just focus on other aspects of the business."

• Michael

The pricing model is simple: no monthly fees, just a 25% commission on successful recoveries. Plus, new users get their first $400 in FBA reimbursements free. With a strong 4.7/5 rating from users, it’s clear that sellers find value in the service.

GETIDA’s support for multiple marketplaces adds to its convenience. When sellers link their account for one region, the system automatically audits all associated marketplaces in that region.

The platform’s dashboard keeps sellers informed with key metrics, such as open case statuses, cash reimbursements, inventory reconciliation, and total claim values.

Here’s an important takeaway: FBA discrepancies can cost sellers 1–3% of their annual revenue, with nearly 40% of losses stemming from inbound shipment errors. This highlights how critical it is to have a reliable auditing and claims process to protect profit margins.

Up next, we’ll explore how Helium 10 Refund Genie offers another automated solution for reimbursement claims.

4. Helium 10 Refund Genie

Refund Genie takes automation in claims recovery to the next level. Part of the Helium 10 suite, this tool scans your FBA account to identify reimbursements for lost or damaged inventory. Unlike traditional services that charge 20–25% in commissions, Refund Genie operates on a commission-free model, meaning sellers keep 100% of the recovered funds. It's included in Helium 10's subscription plans, which start at $79/month for the Platinum plan and $229/month for the Diamond plan.

Refund Genie generates detailed reports that include:

• ASIN-specific data

• The quantity of lost or damaged inventory

• Incident dates

• Estimated refund amounts

According to Refund Genie, the average seller is owed between $3,000 and $5,000 in reimbursements. For larger sellers, this figure can easily exceed $50,000. The tool works across multiple marketplaces, including the U.S., Canada, Mexico, and major European markets like the UK, Germany, and France.

To maximize reimbursements, submit claims every 4–6 weeks to stay within Amazon's eligibility windows. Keep submissions limited to five SKUs per claim for smoother processing. The Refund Genie dashboard also provides real-time updates, showing pending and recovered funds, historical claims data, and inventory discrepancies. Regularly auditing product dimensions and monitoring reimbursements ensures no opportunities are missed.

Important: Refund Genie requires manual submissions for inbound FBA shipment discrepancy claims.

5. Sellerise

Sellerise connects directly with Seller Central, automating case generation for FBA reimbursements without needing manual account access. This seamless integration simplifies the reimbursement process, offering flexible pricing plans and advanced monitoring tools tailored to sellers' needs.

Unlike commission-based services, Sellerise uses a subscription model, allowing sellers to keep 100% of their recovered funds. With tiered pricing, the platform caters to businesses of all sizes:

Sellerise’s subscription plans empower sellers with tools to simplify reimbursement workflows, including:

• Uploading product dimensions as required

• Real-time claim tracking

• Monitoring submission approvals

• Accessing detailed financial reports

• Keeping dimensional data accurate with a built-in measurement guide

"Sellerise offers a one-of-a-kind, comprehensive solution for your business needs. We provide tools for calculating profits, managing customer reviews, processing reimbursements, monitoring listings, and more. Everything a seller needs is here with Sellerise."

Need extra features? Modular upgrades are available for additional orders, seller accounts, or collaborators at affordable monthly rates. Sellerise consistently earns top ratings (5.0/5.0) across categories like value for money, ease of use, features, and customer support, making it a trusted choice for Amazon sellers looking for a complete reimbursement solution.

6. Sellerboard

Sellerboard is a go-to tool for Amazon FBA sellers aiming to recover lost profits caused by fee errors and inventory mishaps. It works by automatically scanning seller accounts for reimbursement opportunities, particularly focusing on cases of lost or damaged inventory.

The platform's reporting system is designed to identify unreimbursed inventory issues with precision. To make the claim process easier, Sellerboard provides pre-written templates for communicating with Amazon support, saving sellers time and effort.

Another standout feature is its FBA Fee Change alert system, which keeps an eye on pricing adjustments. It alerts sellers to potential overcharges caused by incorrect product measurements or categorization. Plus, with a 60-day tracking window for reimbursement claims, Sellerboard ensures sellers can act within Amazon's claim deadlines to maximize recoveries.

"Precise and correct net profit presentation is absolutely vital for your business, and sellerboard offers a lot of different options to view your metrics. They work really hard to keep the software up to date, constantly adding and developing new features. sellerboard is the best choice you can make!" – Vadim, Amazon Seller

Sellerboard has earned a solid reputation, reflected in its 4.7 Trustpilot rating from 72 reviews. Users frequently highlight its accuracy in profit calculations and its ability to break down costs in detail. As of March 10, 2025, Amazon will adjust its reimbursement policy to calculate refunds based on manufacturing costs instead of retail value. This change makes precise tracking tools like Sellerboard even more critical for sellers.

For the best results, it’s recommended to handle reimbursement claims one at a time rather than submitting multiple cases at once. This approach ensures that each claim gets the attention it deserves from Amazon's Seller Central support team. Up next, we’ll explore another tool that’s making waves in automated claims recovery.

7. Seller Investigators

Seller Investigators takes a unique approach by assigning two dedicated Recovery Specialists to conduct weekly audits, ensuring no reimbursement opportunity is overlooked. Unlike automated systems, this hands-on method provides detailed attention to each seller's account.

With over $100 million recovered for FBA sellers and a 95.9% success rate on filed cases, Seller Investigators relies on a manual review process that strictly follows Amazon's Terms of Service. This commitment to accuracy and compliance sets them apart.

Here’s a quick look at their key service features:

One standout feature is their refund policy: if Amazon reclaims a reimbursement, Seller Investigators refunds their 25% commission. This commitment to fairness has earned them a 5-star rating in the Amazon Selling Partner Appstore.

The platform’s results speak volumes. For instance, a nutrition brand reclaimed $730,000 in just eight months, while a sports equipment seller recovered $25,000 in six months.

"Seller Investigators has made the whole process of tracking and recovery of Amazon shipments a breeze... I wish we would have found their services earlier." - Mike Wade

Their thorough audit system integrates seamlessly with Amazon’s security protocols, ensuring seller data remains protected while maximizing recoveries. As part of the Carbon6 ecosystem, Seller Investigators aligns with a broader strategy of leveraging specialized resources to support sellers across various categories.

For larger sellers, the recovery fee can be negotiated based on business volume, and with no upfront costs, the platform is accessible to businesses of all sizes. The user-friendly dashboard offers real-time updates, allowing sellers to track claims and monitor recovered funds effortlessly.

This personalized, human-driven approach adds a valuable, high-touch alternative to complement other automated tools, giving sellers a comprehensive solution for managing reimbursements.

Tool Features and Pricing Comparison

Here’s a breakdown of the key features and pricing for the leading Amazon FBA reimbursement tools in 2025, especially important given the new claim deadlines for the year.

This table highlights how each tool strikes a balance between pricing and functionality, offering a mix of commission-based, subscription-based, and hybrid pricing models. It’s worth noting that manual claims often leave 25–40% of eligible reimbursements unclaimed.

Key Feature Highlights

Here’s what sets these platforms apart:

• Refunzo: Offers a free reconciliation service with a 21-point automated check, charging a 15% commission capped at $5,000.

• TrueOps: Boasts the lowest commission rate at 10%, making it an attractive choice for cost-conscious sellers.

• Sellerise and Sellerboard: Cater to high-volume sellers with zero-commission, subscription-based pricing models.

• Helium 10: Combines its Managed Refund Service (MRS) with a robust seller suite, offering partial automation for reimbursement handling.

"Amazon might owe you money – but you have less time to claim it." – Adam Wood, RevenueGeeks.com

Integration and Coverage

Most of these tools now integrate directly with Amazon Seller Central, a critical feature given Amazon's tighter reimbursement timelines:

• Lost/Damaged Inventory Claims: Must be filed within 60 days.

• Customer Returns: Allowable window ranges from 60 to 120 days post-refund.

• Removal Order Claims: Filing deadlines vary between 15 and 75 days from shipment.

Industry data reveals that Amazon’s own reimbursement program misses around 40% of potential claims. These tools not only simplify the claims process but also strengthen their integration with Amazon Seller Central, helping sellers recover revenue that might otherwise slip through the cracks.

Summary and Recommendations

When dealing with tight claim windows and the variety of FBA discrepancies outlined earlier, picking the right tool can make all the difference. Based on 2025 market trends and seller needs, here are some tailored suggestions for different types of businesses:

For New Sellers

If you're just starting out, look for tools offering:

• Free initial audits

• DIY claim filing options

• Extensive training materials

• No long-term commitments

Refunzo is a great choice for beginners, offering lifetime free reconciliation services and flexible options for handling claims.

For High-Volume Sellers

High-volume sellers need solutions that can handle the workload efficiently. Look for tools with:

• Automated audits covering 20+ checkpoints

• Bulk claim filing capabilities

• Detailed reporting tools

• Integration with multiple marketplaces

Subscription-based tools like Sellerboard ($15/month) and Sellerise ($39.99/month) are great options, becoming more cost-efficient as the number of claims grows.

For Time-Strapped Sellers

If managing claims in-house feels overwhelming, consider full-service tools that offer:

• End-to-end claim handling

• Automated detection and filing

• Regular account monitoring

• Access to expert support teams

"While FBA is by far the best way to manage the logistics of warehousing, shipping, and re-stocking, it is also fraught with the risk of missing inventories. This could happen due to many reasons at the Amazon warehouses, such as human mistake, pilferage, damaged goods, etc."
– Brijesh Singha, co-founder of eStore Factory

Key Selection Criteria

To find the best tool for your needs, focus on these factors:

• Pricing: Compare commission-based rates (10-25%) with flat fees.

• Coverage: Ensure the tool addresses a wide range of FBA discrepancies.

• Integration: Confirm smooth connectivity with Seller Central.

• Support: Look for tools that offer expert assistance.

• Success Rate: Check the tool's track record for securing reimbursements.

Ultimately, the right choice will depend on your business size and resources. Select a tool that aligns with your operations to get the most out of your reimbursements.

FAQs

What should I look for in an Amazon FBA reimbursement tool in 2025?

When choosing an Amazon FBA reimbursement tool in 2025, focus on features that simplify the process and help you recover as much money as possible. Start by checking if the tool covers a variety of reimbursement scenarios, such as lost or damaged inventory or incorrect fees. Automation is a must - opt for a platform that can automatically detect claims. This can save you a lot of time and cut down on manual work.

You'll also want something that's easy to navigate. A tool with a clean, intuitive interface and clear reporting features makes it simpler to monitor your reimbursements. Lastly, consider the pricing. Some tools take a percentage of the recovered funds, while others offer flat fees or even free plans with optional add-ons. Pick an option that fits both your budget and the scale of your business.

How does the new 60-day reimbursement window impact recovering lost funds on Amazon FBA?

Amazon FBA's 60-Day Reimbursement Window: What Sellers Need to Know

Amazon FBA's new 60-day reimbursement policy has tightened the timeline for sellers to recover funds for lost or damaged inventory. Before this change, sellers had a generous 18-month window to file claims, giving them ample time to spot and resolve discrepancies. Now, with just 60 days, it's essential to keep a close eye on your account and act fast to secure any refunds you’re entitled to.

On top of that, Amazon now calculates reimbursements based on manufacturing cost rather than retail value. This shift means the amount refunded could be significantly lower than what you might have received under the old policy. To make sure you don’t miss out, staying vigilant and leveraging tools that automate account reconciliation can be a game-changer in recovering every dollar owed.

What are the advantages of using a subscription-based reimbursement tool instead of a commission-based one?

Using a subscription-based reimbursement tool can bring several advantages to Amazon FBA sellers. One major perk is the fixed monthly cost, which simplifies budgeting and keeps your expenses consistent. Instead of dealing with fluctuating fees tied to the number or value of claims, you’ll know exactly what you’re paying each month, making financial planning much more straightforward.

Many of these tools also come with time-saving automation, such as automatic claim submissions and detailed reporting. These features can significantly cut down on manual tasks, helping you streamline your processes and focus on scaling your business. For sellers handling a high volume of transactions, the subscription model often proves to be more economical over time compared to paying commissions on every reimbursement claim.

Related Blog Posts

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• How Data Collection Impacts FBA Reimbursements