How Refunzo Recovered $3,210 in 5 Days with a Simple FBA Audit
Brand overview
MAK Shiny is a leading brand in the beauty tools and accessories category, offering a range of professional makeup brushes designed for everyday use. Unlike brushes that irritate the skin or fall apart after a few washes, the brand’s brushes are soft, cruelty-free, and designed to provide smooth, flawless makeup application.
Their collection includes everything from face brushes to complete kits, ensuring that beauty enthusiasts and makeup artists alike can enjoy high-performance tools for their daily routines. With a focus on quality materials, ethical manufacturing practices, and intuitive designs, the brand has gained a strong following for delivering brushes that meet high standards in build, feel, and performance, all while remaining accessible for everyday users.
As a growing beauty brand selling on Amazon, MAK Shiny offers its products in the USA, UK, AU, DE, and other major Amazon marketplaces. Managing inventory and shipping through Amazon's Fulfillment Centers (FBA) became increasingly complex. Ensuring the accurate tracking of products and efficiently claiming any potential Amazon FBA reimbursements became a key challenge for the brand.
Challenges
With increasing shipment frequency and multiple SKUs moving through Amazon’s fulfillment centers, the brand began noticing inconsistencies in its Amazon FBA reporting. These issues resulted in undetected losses, damaged inventory, and discrepancies in stock levels, all of which could have gone unaddressed without the right tools in place.
1. Warehouse handling damage
Amazon frequently marked units as Damaged_FC, items damaged inside the fulfillment center. Because makeup brushes are lightweight and delicate, improper handling, storage pressure, or packaging mishaps often lead to units being flagged as damaged and removed from sellable inventory. Tracking these occurrences manually across various FBA adjustment reports was time-consuming and often incomplete.
2. Inbound shipment discrepancies (“Lost_FC”)
During inbound shipments, some units failed to be received or were lost during the fulfillment center intake process. The brand struggled to trace which shipments had shortages and whether Amazon had automatically reimbursed any missing quantities.
3. Manual reimbursement audits were inefficient
The brand attempted to manage FBA reports internally. It required checking multiple reports for inventory adjustments, inbound shipments, and reconciliation, manually verifying Amazon’s timelines, and compiling evidence. Filing Amazon reimbursement claims individually through Seller Central further delayed the process. This manual approach was time-consuming and often missed potential reimbursements.
Solution
To streamline the process and recover maximum eligible refunds, the brand implemented Refunzo’s automated reimbursement audit system to manage and recover unclaimed reimbursements for lost or damaged inventory at Amazon.
Refunzo’s process included:
1. Automated audit
The brand connected its Amazon Seller account to Refunzo, initiating the automated audit. This Amazon reimbursement tool performed a thorough check based on over 20 criteria to reconcile the account and identify discrepancies. By thoroughly reviewing these records, Refunzo was able to pinpoint all instances where reimbursements were due.
2. Identification of discrepancies
Refunzo scanned inbound shipment records, shipment reconciliation logs, inventory adjustment data, and FBA lost & damaged reports. This process helped pinpoint all units flagged under Damaged_FC (warehouse damage) or Lost_FC (inbound shipment discrepancies) for further review.
3. Verification against Amazon policy
The tool automatically validated each discrepancy by verifying Amazon’s reimbursement timelines, eligibility criteria for warehouse damage, and whether Amazon had already processed reimbursements. Every discrepancy was backed with shipment IDs, SKU-level logs, and timestamped evidence to ensure compliance.
4. Manual expert review & claim filing
After automated scanning, Refunzo’s Amazon reimbursement specialists manually reviewed each case to ensure accuracy. Approved cases were submitted directly through Seller Central with complete supporting documentation. This ensured the highest approval rate and minimized back-and-forth with Amazon.
Once the claims were processed, refunds were directly credited to the brand’s bank account, providing quick recovery without manual effort.
Results
After integrating Refunzo, the brand saw significant improvements in reimbursement recovery and time efficiency. This recovery gave the seller a quick boost in cash flow and helped ensure greater financial accuracy in their FBA operations, making their business more efficient and financially stable.
Total amount recovered: $3,210.15
Claim types: Warehouse handling damage, inbound shipment discrepancies
Time taken for recovery: 5 days
Time saved: Estimated 20 hours per month in manual work
Client feedback
Refunzo has completely transformed the way we manage FBA reimbursements. As a beauty brand, damaged and lost inventory was eating into our margins without us even realizing it. This Amazon reimbursement software quickly flagged Damaged_FC and Lost_FC issues that we had missed, and within days, we recovered more than $3,200. The process was smooth, transparent, and saved our team a huge amount of time. Refunzo handles everything end-to-end, and we just received our recovered funds. Highly recommended for any Amazon brand.