$15,600 Recovered for an Innovative Kitchen Gadgets Seller with a 91% Approval Rate

Brand Overview

Dreamfarm is an Australian design company known for creating unique and highly functional kitchen tools and gadgets. Each product is designed with a clear purpose to solve everyday kitchen problems with smart, practical, and often unexpected solutions. By focusing on functionality and quality, Dreamfarm has built a loyal customer base worldwide and set itself apart from generic kitchen brands. 

Challenges 

As the brand scaled its operations on Amazon, it began to experience issues common to many sellers using FBA. Inventory was misplaced in warehouses, some units were damaged during handling, and others went unprocessed in Amazon’s system. Over time, these discrepancies created financial losses that were difficult to track. Like many sellers, Dreamfarm had limited visibility into how much money was being left unclaimed. While their team excelled at product innovation, they needed support in navigating the complex system of Amazon FBA reimbursement. 

Solution

The seller turned to Refunzo for a complete audit of their Amazon FBA account. Once the seller connected its account to Refunzo, a detailed report was prepared, and all claims were managed from start to finish.

• First, Refunzo identified discrepancies across inventory, shipments, and returns. Its system runs checks across more than 21 criteria and prepares detailed reports showing where sellers are owed money. 

• Once the audit was complete, Refunzo filed accurate Amazon FBA refund claims on behalf of the seller, ensuring that every valid case was submitted with the right documentation and followed through until resolution.

By understanding the seller’s perspective, Refunzo focused on removing the burden of manual tracking and complex claims. This approach gave the brand clarity and confidence that they would get reimbursed by Amazon FBA for lost inventory without investing their own time and resources.

Results

Refunzo successfully recovered $15,600 in reimbursements for this kitchen tool brand in just one month. This recovery had an immediate impact on cash flow, enabling the brand to invest in new product designs and secure additional inventory ahead of seasonal demand.

• Total amount recovered: $15,600

• Claim types: Lost inventory, warehouse damage inventory, unprocessed returns

• Time taken for recovery: 30 days

• Time saved: An estimated 35 hours per month saved for the seller.

Client feedback

Partnering with Refunzo gave us a clear picture of what was missing in our account and confidence that nothing was being left behind. The $15,600 recovery in one month was a big win for our business. We design products that solve problems for our customers, and Refunzo solved a very real problem for us as sellers. Their process was straightforward and effective, and it gave us peace of mind knowing our reimbursements were being handled properly,” said a representative from Dreamfarm.