Leading Kitchen & Dining Brand Reclaims $2,858 in a Week with Refunzo
Brand overview
RFAQK is one of Amazon’s leading kitchen and dining brands, known for its high-quality cake decorating kits and bakeware tools. With over 1 million cake kits sold, RFAQK has earned the trust of bakers across the world, from beginners experimenting at home to professionals perfecting their craft. Their product range includes everything from piping bags and all-purpose nozzles to premium spatulas and accessories, making cake decorating accessible and enjoyable for everyone.
As an emerging brand managing hundreds of FBA shipments each month, RFAQK’s operations depend heavily on Amazon’s fulfillment network. With such scale, maintaining financial accuracy and recovering every eligible FBA reimbursement became crucial. To gain better visibility into their FBA transactions and recover missed refunds efficiently, RFAQK partnered with us and integrated Refunzo, an automated Amazon reimbursement tool designed to detect, validate, and recover unclaimed funds from Amazon.
Challenges
Managing high shipment volumes across Amazon’s fulfillment centers, RFAQK often dealt with inbound and lost inventory discrepancies that were difficult to trace manually. While their internal operations team routinely monitored FBA reports, the process relied heavily on manual checks and reactive claim filing.
Over time, units lost during inbound shipments or missing after being received by Amazon went unnoticed. The lack of centralized visibility across shipment and inventory reconciliation reports made it challenging to pinpoint where losses occurred or whether Amazon had already reimbursed them.
Because Amazon’s reimbursement process spans multiple reports and timelines, RFAQK’s team struggled to identify valid claims within the allowable window. Despite their experience, the manual audit process couldn’t keep pace with the brand’s growing shipment volume, leading to potential refunds being left unclaimed.
Solution
Refunzo’s automated audit system was deployed to run a full scan of RFAQK’s FBA shipment and inventory reports, focusing on lost and inbound discrepancies.
The tool cross-checked inbound shipment records, received quantities, and inventory adjustment data to identify units marked as lost in transit or not received by Amazon’s fulfillment centers.
Once the discrepancies were flagged, Refunzo’s intelligent audit workflow automatically verified eligibility based on Amazon’s reimbursement policy.
The system consolidated evidence such as shipment IDs, reconciled SKUs, and date logs, ensuring that each claim met Amazon’s criteria for recovery.
The reimbursement team then manually reviewed all flagged cases to confirm accuracy before submitting claims through Seller Central.
Results
Refunzo successfully recovered $2,858.68 in reimbursements for RFAQK within a short period of time. This recovery provided an immediate boost to cash flow and reinforced financial accuracy in their FBA operations.
Total amount recovered: $2,858.68
Claim types: Lost inventory, inbound shipment discrepancies
Time taken for recovery: Within 7 days
Time saved: An estimated 15+ hours per month saved
Client feedback
Refunzo made the whole Amazon reimbursement process effortless. Earlier, our team had to go through multiple FBA reports to find missing units, and many cases were left unnoticed. The tool quickly identified lost and inbound shipment issues, and within days, we recovered $2,858.68 that we didn’t even realize was pending. The process was smooth, transparent, and saved our team a lot of time, says the founder of the RFAQK.